Terms of use

These terms of sale apply to enquiries and orders made via the allprint.io website and to the relationship between Allprint OÜ and the customer.

1. Seller details

Allprint OÜ
Registry code 11929348
VAT no. EE101404408
Address Jaama tn 4, Kunda, 44106 Viru-Nigula Parish, Lääne-Viru County
Office and showroom Alajaama tn 1, 11314 Tallinn
Email allprint@allprint.io, phone +372 5649 4775

2. General provisions

2.1. The terms apply between Allprint OÜ (hereinafter the seller) and the person who submitted an enquiry via the website or confirmed a quote (hereinafter the customer). The customer may be a private person (consumer) or a business.

2.2. By confirming the quote, the customer confirms that they have read and agree to the terms.

2.3. The seller has the right to change the terms. Changes take effect upon publication on the website. Orders confirmed before a change are subject to the terms in force at the time of confirmation.

2.4. In matters not covered by the terms, the parties follow the legislation of the Republic of Estonia.

3. Enquiry, quote and conclusion of the contract

3.1. The customer chooses the product, quantity, print method and print positions on the website, adds design files and sends an enquiry. An enquiry is not an order and does not oblige the customer to order.

3.2. The seller sends the customer a quote by email listing the products, quantities, price, delivery method and lead time. The quote is valid for the period stated in it.

3.3. The contract is deemed concluded when the customer has confirmed the quote by email and payment has been made according to the terms stated on the invoice.

3.4. For orders with print, embroidery or other personalisation, the seller sends a proof for approval before production. Production starts after the customer's approval. A product made according to the approved proof is deemed to conform to the contract.

3.5. If the order cannot be fulfilled, for example because the product is out of stock at the supplier, the seller contacts the customer and offers a replacement or refunds the amount paid.

4. Prices and payment

4.1. Prices are in euros. Prices on the website are shown excl. VAT and are indicative. The final price including VAT is stated in the quote and on the invoice.

4.2. The price of a printed product consists of the blank product price, the print price per piece and a one-off setup fee.

4.3. A handling fee may be added to the order, depending on the order total. The current fee is stated on the page Ordering and delivery and is shown on a separate line in the quote.

4.4. The customer pays on the basis of the invoice issued by the seller, payment term 7 days unless stated otherwise on the invoice.

4.5. The seller has the right to change prices. The customer is charged the price stated in the confirmed quote.

5. Design files and rights

5.1. The customer confirms that they have the right to use the logos, designs and texts added to the order and that printing them does not infringe the rights of third parties.

5.2. The seller is not liable for the content of designs submitted by the customer or for any related infringement of intellectual property rights.

5.3. The seller has the right to refuse an order whose design is unlawful, offensive or infringes the rights of third parties.

5.4. The seller uses the customer's files only to fulfil the order.

6. Delivery

6.1. The delivery method and lead time are agreed in the quote. Delivery methods, prices and usual lead times are stated on the page Ordering and delivery.

6.2. For printed orders, the lead time is counted from approval of the proof. The seller is not liable for delays caused by incorrect information provided by the customer or by other circumstances beyond the seller's control.

6.3. The risk of accidental loss of or damage to the goods passes to the customer upon receipt of the goods.

7. Withdrawal, returns and complaints

The procedure for withdrawal, returning goods and submitting complaints is described on the page Returns. The right of withdrawal does not apply to products personalised to the customer's wishes with a logo, print, embroidery or otherwise.

Withdrawal can be notified by email at allprint@allprint.io. The seller promptly sends confirmation of receipt of the withdrawal notice to the customer's email.

8. Personal data

The seller processes the customer's personal data to fulfil the order and to meet legal obligations. Details are set out in the privacy policy.

9. Dispute resolution

The parties resolve disagreements primarily through negotiation. If no agreement is reached, the consumer has the right to turn to the Consumer Disputes Committee (ttja.ee) or to a court. Disputes with businesses are settled in Harju County Court.